Subject: Formal Complaint – Technical Issue and Missing Rewards (Trinity Trial – Nightmare Difficult

Hello,
I am contacting you again because I am experiencing a new technical issue during the Trinity Trial event, different from previous incidents I already reported, which were not properly resolved.
In Nightmare difficulty (Level 31), I completed the challenge correctly on three separate occasions and did not receive the guaranteed equipment reward. In the battle log, the message “Error: WrongServer” appears immediately after finishing the challenge.
Nightmare difficulty guarantees at least one equipment reward, therefore this cannot be a matter of probability, but rather a technical failure in the instance validation process.
I have purchased the event pass, which allows me to complete three daily attempts. Therefore, this issue affects paid event content and has resulted in a direct loss of guaranteed rewards.
Additionally, considering the reward probabilities in Nightmare (including the possibility of multiple items), it is possible that a higher-value reward was generated but not delivered due to the error. This situation creates a clear sense of unfair loss as a player.
I request:

1. A full review of the server logs related to my account.
2. Appropriate compensation for the rewards not delivered.
3. A specific and detailed response, not a generic automated reply.

Server: Spain 2
I have a screenshot clearly showing the “WrongServer” error message in the game log.
I look forward to a definitive resolution.

 

¡Hola MINI-ĐЎZŤîŁŁΞĐ★ΔŁBØ*!
Lamento los problemas que presentas con las pruebas de trinidad, lamentablemente desde Foro no podemos ayudarte. Debes contactar vía soporte para que te puedan ayudar, aunque el mensaje lo estructuraste adecuadamente para el equipo de soporte, en el Foro se debe escribir en Español, teniendo en cuenta que este el el Foro Español.

Un saludo piloto,
Gracias por seguir formando parte de la flota de DarkOrbit.