Subject: Formal Complaint – Technical Issue and Missing Rewards (Trinity Trial – Nightmare Difficult

Hello,
I am contacting you again because I am experiencing a new technical issue during the Trinity Trial event, different from previous incidents I already reported, which were not properly resolved.
In Nightmare difficulty (Level 31), I completed the challenge correctly on three separate occasions and did not receive the guaranteed equipment reward. In the battle log, the message “Error: WrongServer” appears immediately after finishing the challenge.
Nightmare difficulty guarantees at least one equipment reward, therefore this cannot be a matter of probability, but rather a technical failure in the instance validation process.
I have purchased the event pass, which allows me to complete three daily attempts. Therefore, this issue affects paid event content and has resulted in a direct loss of guaranteed rewards.
Additionally, considering the reward probabilities in Nightmare (including the possibility of multiple items), it is possible that a higher-value reward was generated but not delivered due to the error. This situation creates a clear sense of unfair loss as a player.
I request:

1. A full review of the server logs related to my account.
2. Appropriate compensation for the rewards not delivered.
3. A specific and detailed response, not a generic automated reply.

Server: Spain 2
I have a screenshot clearly showing the “WrongServer” error message in the game log.
I look forward to a definitive resolution.